Shipping & Delivery Policy

1. Dispatch location

Every product is dispatched from the manufacturing or warehouse location assigned to it. Where an order spans items assigned to different locations, it may be dispatched as more than one consignment, at no extra charge to you.

2. Production lead time (B2B)

A bulk manufacturing order is dispatched only after production and quality control are complete. Production lead time depends on quantity, fabric, and finishing process, and is quoted to you at order confirmation rather than applied as a single site-wide figure. The clock starts when the Pre-Production Sample is approved, not when the order is placed.

3. Dispatch time (D2C)

Retail orders for in-stock items are dispatched within 2-4 business days of payment confirmation. You are notified when the order is dispatched.

4. Delivery timelines

Once handed to the carrier, indicative transit times are:

• Metro and major cities: 3-6 business days
• Other serviceable locations in India: 5-10 business days
• Bulk freight consignments: quoted per consignment by weight, volume and destination

These are estimates provided by the carrier. Weather, strikes, regional restrictions and public holidays can extend them, and time in transit is not within our control once a consignment is handed over.

5. Serviceable areas

We deliver across India wherever our logistics partners operate. Serviceability is confirmed against your delivery pincode at checkout. International shipping is available for bulk export orders and is quoted separately per order.

6. Shipping charges

Retail shipping charges are shown at checkout before payment. Bulk consignment freight is quoted per order alongside the goods price. All shipping charges are inclusive of applicable GST, which is itemised on your tax invoice.

7. Tracking

You receive dispatch confirmation with the carrier's tracking reference, which can be tracked on that carrier's own tracking page. Your dashboard shows the current order status through production, dispatch and delivery.

8. Delivery attempts and failure

Carriers ordinarily attempt delivery up to three times. Please ensure the delivery address and contact number are accurate and someone is available to receive the consignment. Where delivery fails because the address was incorrect or nobody was available across all attempts, the consignment returns to us and re-dispatch is chargeable.

9. Damage or shortage in transit

Inspect the consignment before accepting it. If the packaging is visibly damaged or tampered with, note it with the delivery agent or refuse the consignment, and tell us within 48 hours with photographs. Claims for transit damage or short delivery raised after that window are materially harder to pursue with the carrier and may not be recoverable.

10. Title and risk

Risk passes to you on delivery to the address you provided.

11. Questions

Contact support@vdgb2b.com with your order reference and we will respond within 2 business days.

Registered business details

VDG Ashvi B2B Manufacturing Limited

Registered address — to be published before launch

GSTIN: GSTIN — to be published before launch

Email: support@vdgb2b.com · Support phone — to be published before launch