Refund & Cancellation Policy

1. Cancellation before production

A purchase order may be cancelled in full, at no charge, at any point before the Pre-Production Sample (PPS) is approved. Any amount already paid is refunded in full to the original payment method.

2. Cancellation after PPS approval

Once you approve the PPS, that sample becomes the locked reference specification and materials are committed against your order. Cancellation after this point is assessed against the production stage reached, and the cost of materials and labour already committed is deducted from any refund. The balance is released back to you.

3. Cancellation after dispatch

Once an order has been dispatched it cannot be cancelled. If the goods are defective, short-shipped, or do not match the approved PPS, raise a dispute instead. See section 5.

4. Payments held against milestones

Order payments are held and released against defined production milestones rather than paid out in full up front. Where an order is cancelled or a dispute is resolved in your favour, any amount still held is refunded from that held balance.

5. Quality disputes and returns

Raise a dispute from your dashboard within 7 days of delivery, with supporting evidence such as photographs, the QC record, and relevant order communication. Disputes are reviewed against the approved PPS, which is the agreed standard for the order. Where a dispute is upheld we will, at your election and depending on the defect, remake the affected quantity, issue a partial refund proportionate to the affected quantity, or refund the order in full.

Because goods are manufactured to your specification, B2B orders are not returnable simply because you have changed your mind.

6. Cancellation

A retail order may be cancelled at no charge at any time before dispatch, from your account or by contacting support. Once dispatched, follow the return process below.

7. Returns

Unused items in original condition and packaging may be returned within 7 days of delivery. Items that are damaged in transit, defective, or not what you ordered may be returned within the same window and we cover return shipping. For any other reason, return shipping is payable by you.

For hygiene reasons, innerwear cannot be returned once the packaging is opened unless the item is defective.

8. Personalised and custom items

Items produced to your own specification, or carrying your own brand label, cannot be returned unless defective.

9. How refunds are issued

Approved refunds are issued to the original payment method through our payment gateway. We do not refund to a different account, in cash, or as store credit unless you specifically request credit instead.

10. Timeline

We initiate an approved refund within 3 business days of approval. Once initiated, your bank or card issuer typically credits the amount within 5-7 business days; that leg is controlled by them, not by us. You will receive confirmation when the refund is initiated.

11. Taxes and charges

GST charged on a refunded order is refunded with it. Where only part of an order is refunded, GST is refunded proportionately. Shipping charges are refunded where the return is due to our error, and are otherwise retained.

12. How to reach us

Raise a dispute or cancellation from your dashboard, or contact us at support@vdgb2b.com. We acknowledge every request within 2 business days.

Registered business details

VDG Ashvi B2B Manufacturing Limited

Registered address — to be published before launch

GSTIN: GSTIN — to be published before launch

Email: support@vdgb2b.com · Support phone — to be published before launch