Grievance and Support

1. Raise an issue

For an order, delivery, refund, privacy or account concern, email support@vdgb2b.com with your name, registered email or phone number, order or RFQ reference where relevant, and a clear description of the issue.

2. Order-related issues

Use your dashboard to raise a dispute for a B2B order, or include your order reference in your support request. Please include relevant photographs or documents where quality, shortage or transit damage is involved.

3. Response and escalation

We aim to acknowledge a request within 2 business days and will provide a status update while it is being investigated. A statutory grievance officer name, contact detail and escalation route will be published here before public launch where applicable.

4. Keep your information safe

Do not send card details, passwords, OTPs or API credentials through email or WhatsApp. We will not ask you to disclose them to resolve a support request.

Registered business details

VDG Ashvi B2B Manufacturing Limited

Registered address — to be published before launch

GSTIN: GSTIN — to be published before launch

Email: support@vdgb2b.com · Support phone — to be published before launch